ECI – EMSP IT-A+ Course
Course Description
ECI IT-A’s+ is a course that will teach and develop the foundational skills needed by today’s computer support technicians. This course teaches the necessary competencies of an entry-level IT professional. It develops and tests for the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. The “hands-on” orientation will focus on scenarios in which troubleshooting and tools must be applied to resolve problems.
In this course you will gain the needed knowledge of basic computer hardware and operating systems. You’ll cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and preventive maintenance, with a focus on key element best security practices for business and consumers alike.
What You’ll Learn in Class
- Personal computer components
- Preventative maintenance
- Operating system technologies
- Communicate with Customers in a professional manner
- Computer hardware and peripherals
- Network connections
- Laptop and portable computing device components
- Support printers and scanners
- Secure personal computers
Prerequisites
- End-user skills with Windows-based personal computers
- Basic knowledge of computing concepts
Course Content
- Troubleshooting Methodology
- Troubleshooting stages
- Professionalism
- Operating Systems
- Operating system fundamentals
- Directory management
- File management
- File and folder permissions
- Electricity and Power Supplies
- Electrical safety
- Power supply troubleshooting
- Power supplies
- CPUs and Motherboards
- Central processing units
- Cooling Techniques
- Motherboards
- Motherboard and CPU troubleshooting
- The Basic Input/Output System
- The BIOS and CMOS
- The POST and boot processes
- Memory Systems
- Packaging and installation
- Monitoring and troubleshooting
- Bus Structures
- Busses
- The PCI bus
- Expansion Cards
- Video cards
- Internal modems
- Expansion card troubleshooting
- Sound cards
- Peripheral Connection Types
- Serial and parallel connections
- PS/2 connections
- FireWire connections
- Multimedia connections
- Port, cable, and connector troubleshooting
- USB connections
- Data Storage Devices
- Drive adapters
- Hard drives
- Removable storage devices
- Drive maintenance
- Storage device troubleshooting
- Optical drives
- Video Output and Image Input Devices
- Monitors
- Cameras
- Printers
- Printer installation
- Printing technologies
- Printer optimization and maintenance
- Printer troubleshooting
- Connecting Computers
- Network concepts
- Wired network connections
- Basic internetworking devices
- Networking Computers
- Addressing
- Client configuration
- Network Troubleshooting
- Troubleshooting basics
- Troubleshooting the network
- Windows Installations and networks
- Servers
- Desktops
- Configuration
- Administration
- Linux Installations and operating systems
- Servers
- Desktops
- Configuration
- Administration
- BSD Installations and operating systems
- Servers
- Desktops
- Configuration
- Administration
- O/S Management
- System management
- Resource management
- Task Scheduler
- Remote management
- O/S Monitoring
- System monitoring and performance
- Backup and restore
- Disaster Recovery and Risk management
- Operating System Troubleshooting
- O/S startup
- System troubleshooting
- Security
- Operating system security
- Encrypting File System
- Security hardware
- Common security threats
- The human aspects of security
- Safety and Maintenance
- Safety and hazards
- Safe work practices
- Disposing of computer equipment
- Computer maintenance
- Practices, Quizzes, and Examination Preparation
- Exam structure
- Daily practice and quizzes